Hub Operations Lead: Dispatch & Efficiency

SPX PHILIPPINES INC.; Kabacan; On-site; PHP 420,000 - 540,000; Full time

Job summary

SPX Philippines Inc. is seeking staff to assist in daily hub operations across first and last mile activities, including parcel inbounding, sorting, rider dispatch, and inventory management.

The role includes monitoring hub performance against KPIs, creating and validating hub reports, supporting the Customer Support team to resolve escalations, and driving process improvements to boost productivity. Additional responsibilities include handling payment processes and coordinating with agency

Responsibilities

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Job description

SPX Philippines Inc. is seeking staff to assist in daily hub operations across first and last mile activities, including parcel inbounding, sorting, rider dispatch, and inventory management.

The role includes monitoring hub performance against KPIs, creating and validating hub reports, supporting the Customer Support team to resolve escalations, and driving process improvements to boost productivity. Additional responsibilities include handling payment processes and coordinating with agency