Hub Operations Specialist: Dispatch, KPIs & Improvements

SPX PHILIPPINES INC.; Batangas City; On-site; PHP 335,000 - 558,000; Full time

Job summary

SPX PHILIPPINES INC. in Batangas City is seeking a Hub Operations Associate to support day-to-day hub activities, including parcel inbounding, sorting, rider dispatch, handling in-transit parcels, and inventory management.

The role involves monitoring hub performance to ensure high productivity and achievement of Hub KPIs, creating and validating hub reports, assisting customer support with escalations, driving process improvements, and overseeing related payment processes.

Responsibilities

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Job description

SPX PHILIPPINES INC. in Batangas City is seeking a Hub Operations Associate to support day-to-day hub activities, including parcel inbounding, sorting, rider dispatch, handling in-transit parcels, and inventory management.

The role involves monitoring hub performance to ensure high productivity and achievement of Hub KPIs, creating and validating hub reports, assisting customer support with escalations, driving process improvements, and overseeing related payment processes.