Hub Operations Lead — Dispatch, KPIs & Process Improvement

SPX PHILIPPINES INC.; Naujan; On-site; PHP 240,000 - 360,000; Full time

Job summary

SPX PHILIPPINES INC. seeks an organized Hub Operations Assistant to support day-to-day hub activities in the Philippines. You will assist inbounding, sorting, rider dispatch, and inventory control, ensuring accurate records and timely processing.

You will help monitor hub performance, participate in meetings, support the Customer Support team with escalations, and drive process improvements to boost productivity. This on-site role collaborates with agency coordinators and other operations staff.

Responsibilities

• Assists in day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Job description

SPX PHILIPPINES INC. seeks an organized Hub Operations Assistant to support day-to-day hub activities in the Philippines. You will assist inbounding, sorting, rider dispatch, and inventory control, ensuring accurate records and timely processing.

You will help monitor hub performance, participate in meetings, support the Customer Support team with escalations, and drive process improvements to boost productivity. This on-site role collaborates with agency coordinators and other operations staff.