Hub Operations & Dispatch Lead

SPX PHILIPPINES INC.; Tagaytay; On-site; PHP 223,000 - 357,000; Full time

Job summary

SPX PHILIPPINES INC. in Tagaytay, Cavite, Philippines is seeking an operations support role to assist day-to-day hub activities including parcel inbounding, sorting, rider dispatch, and inventory control.

You will help monitor hub performance against KPIs, prepare and validate hub reports, and coordinate with agency teams to ensure smooth operations. The role may involve handling payments and supporting customer escalations.

Responsibilities

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Job description

SPX PHILIPPINES INC. in Tagaytay, Cavite, Philippines is seeking an operations support role to assist day-to-day hub activities including parcel inbounding, sorting, rider dispatch, and inventory control.

You will help monitor hub performance against KPIs, prepare and validate hub reports, and coordinate with agency teams to ensure smooth operations. The role may involve handling payments and supporting customer escalations.