Hub Operations Coordinator: Dispatch, KPIs & Improvement

SPX PHILIPPINES INC.; Pagadian; On-site; PHP 83,000 - 124,000; Full time

Job summary

SPX PHILIPPINES INC. hub operations assistant supports day-to-day hub activities such as parcel inbounding, sorting, rider dispatch, receiving in-transit parcels and inventory control. The role helps monitor hub KPIs and drives productivity to meet targets.

You will collaborate with Customer Support on escalations, assist in process improvement projects, handle payment-related transactions as needed, and coordinate with agency teams to ensure smooth operations.

Responsibilities

• Assists in day-to-day hub operation including inbounding, sorting, dispatch, and inventory control.
• Conducts team briefing and documents minutes of the meeting.
• Supports monitoring of Hub performance and KPI achievement.
• Creates, reviews and validates hub reports.
• Assists Customer Support in call outs to solve Customer support escalations.
• Implements process improvements to increase hub productivity.
• Handles payment transactions and other payment processes.
• Coordinates with agency coordinators in overseeing agency teams.
• Other tasks related to the operations of the Hub.

Job description

SPX PHILIPPINES INC. hub operations assistant supports day-to-day hub activities such as parcel inbounding, sorting, rider dispatch, receiving in-transit parcels and inventory control. The role helps monitor hub KPIs and drives productivity to meet targets.

You will collaborate with Customer Support on escalations, assist in process improvement projects, handle payment-related transactions as needed, and coordinate with agency teams to ensure smooth operations.