Hub Operations Lead: Dispatch, KPI & Process Improvement

SPX PHILIPPINES INC.; Buenavista; On-site; PHP 223,000 - 312,000; Full time

Job summary

SPX Philippines Inc. seeks a detail-oriented Hub Operations Associate to support day-to-day hub activities in Buenavista, Agusan del Norte. You will assist in parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory control, ensuring accurate records and timely handling.

You will conduct team briefings, document minutes, monitor KPI targets, assist Customer Support with escalations, and drive process improvements to boost hub productivity.

Responsibilities

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Job description

SPX Philippines Inc. seeks a detail-oriented Hub Operations Associate to support day-to-day hub activities in Buenavista, Agusan del Norte. You will assist in parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory control, ensuring accurate records and timely handling.

You will conduct team briefings, document minutes, monitor KPI targets, assist Customer Support with escalations, and drive process improvements to boost hub productivity.