Hub Operations Lead: Dispatch, KPIs & Process Improvement

SPX PHILIPPINES INC.; Iloilo City; On-site; PHP 201,000 - 335,000; Full time

Job summary

SPX PHILIPPINES INC. in Iloilo City is seeking a Hub Operations Assistant to support day-to-day hub activities across last mile and first mile operations, including parcel inbounding, sorting, rider dispatch, and inventory control.

You will help monitor hub performance, document meetings, assist Customer Support with escalations, and participate in process improvements to boost productivity. The role requires teamwork and attention to detail to coordinate with agency teams and payment processes.

Responsibilities

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Job description

SPX PHILIPPINES INC. in Iloilo City is seeking a Hub Operations Assistant to support day-to-day hub activities across last mile and first mile operations, including parcel inbounding, sorting, rider dispatch, and inventory control.

You will help monitor hub performance, document meetings, assist Customer Support with escalations, and participate in process improvements to boost productivity. The role requires teamwork and attention to detail to coordinate with agency teams and payment processes.