Hub Operations Lead: Dispatch, KPIs & Process Improvement

SPX PHILIPPINES INC.; Minglanilla; On-site; PHP 670,000 - 893,000; Full time

Job summary

SPX PHILIPPINES INC. is seeking a Hub Operations professional in Cebu, Philippines. The role involves assisting day-to-day hub activities, including parcel handling, dispatch, inventory management, and creating hub performance reports.

You will support escalations with the Customer Support team and contribute to productivity through process improvements. The ideal candidate holds a Bachelor’s degree with at least 3 years in Logistics/HUB operations, has leadership experience in a hub setting,

Qualifications

• Bachelor’s degree holder.
• At least 3 years related experience in Logistics, Warehouse and Distribution. E-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Intermediate proficiency in Microsoft Office (Word, Excel and PowerPoint).
• Willing to be assigned anywhere in the designated Cluster.
• Able to do shift work depending on agreed team schedules.
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations.

Responsibilities

• Assist in day-to-day hub operations (first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Skills

Leadership in hub operations

Payments processing

Microsoft Office

Flexible assignment across cluster

Shift work readiness

Administrative tasks

Continuous learning mindset

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

SPX PHILIPPINES INC. is seeking a Hub Operations professional in Cebu, Philippines. The role involves assisting day-to-day hub activities, including parcel handling, dispatch, inventory management, and creating hub performance reports.

You will support escalations with the Customer Support team and contribute to productivity through process improvements. The ideal candidate holds a Bachelor’s degree with at least 3 years in Logistics/HUB operations, has leadership experience in a hub setting,