Operations Hub Lead - Driving Efficiency & KPIs

SPX PHILIPPINES INC.; Toledo; On-site; PHP 420,000 - 540,000; Full time

Job summary

SPX PHILIPPINES INC. in Cebu, Philippines, is seeking an experienced Hub Operations Supervisor to oversee daily hub operations, ensuring a smooth and efficient workflow and compliant with procedures and policies.

The role emphasizes leading team briefings, tracking KPIs, coordinating with agency coordinators, and driving continuous process improvements while assisting the Customer Support team with escalations and additional hub duties as needed. This is an on-site role based in Cebu.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Job description

SPX PHILIPPINES INC. in Cebu, Philippines, is seeking an experienced Hub Operations Supervisor to oversee daily hub operations, ensuring a smooth and efficient workflow and compliant with procedures and policies.

The role emphasizes leading team briefings, tracking KPIs, coordinating with agency coordinators, and driving continuous process improvements while assisting the Customer Support team with escalations and additional hub duties as needed. This is an on-site role based in Cebu.