Hub Operations Specialist: Dispatch, KPIs & Improvement

SPX PHILIPPINES INC.; Calatagan; On-site; PHP 268,000 - 357,000; Full time

Job summary

SPX PHILIPPINES INC. is seeking helpers to assist in hub operations across first and last mile activities, including parcel inbounding, sorting, and rider dispatch.

You will support inventory management, accuracy of hub reports, and respond to escalated customer issues. The role also covers implementing productivity improvements, handling payment processes, and coordinating with agency teams to ensure smooth daily operations.

Responsibilities

• Assist in day-to-day hub operations (first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Job description

SPX PHILIPPINES INC. is seeking helpers to assist in hub operations across first and last mile activities, including parcel inbounding, sorting, and rider dispatch.

You will support inventory management, accuracy of hub reports, and respond to escalated customer issues. The role also covers implementing productivity improvements, handling payment processes, and coordinating with agency teams to ensure smooth daily operations.