Hub Operations Lead

Hammerjack Pty Ltd; Philippines; On-site; PHP 480,000 - 720,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a Hub Operations Supervisor to assist day-to-day hub activities, including parcel inbounding, sorting, rider dispatch, and inventory control. You will support in monitoring hub performance and drive productivity through KPI targets.

The role requires a Bachelor's degree and at least 3 years in logistics or warehouse roles, leadership experience, and proficiency in Microsoft Office.

Qualifications

• Has held a leadership role preferably in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint).
• Willing to be assigned anywhere in the designated Cluster.
• Able to do shift work depending on agreed team schedules.
• Must have a continuous learning mindset able to do administrative and other tasks in hub operations.

Responsibilities

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI's are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Skills

Leadership experience

Education

Bachelor's Degree

Job description

Hammerjack Pty Ltd in the Philippines is seeking a Hub Operations Supervisor to assist day-to-day hub activities, including parcel inbounding, sorting, rider dispatch, and inventory control. You will support in monitoring hub performance and drive productivity through KPI targets.

The role requires a Bachelor's degree and at least 3 years in logistics or warehouse roles, leadership experience, and proficiency in Microsoft Office.