Hub Operations Lead — Dispatch, Reporting & Efficiency

Hammerjack Pty Ltd; Philippines; On-site; PHP 391,000 - 614,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a Hub Operations Associate to support day-to-day hub activities, including inbounding, sorting, rider dispatch, and inventory management. You will monitor hub performance against KPIs, create and validate hub reports, assist the Customer Support team with escalations, and participate in process improvements to boost productivity.

The role requires leadership experience in a warehouse or hub, experience with payments processing, and proficiency in

Qualifications

• Bachelor's degree holder.
• At least 3 years of experience in logistics, warehouse and distribution.
• Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Intermediate proficiency in Microsoft Office (Word, Excel and PowerPoint).
• Willing to be assigned anywhere in the designated Cluster.
• Able to do shift work depending on agreed team schedules.
• Continuous learning mindset and able to perform administrative and other tasks in hub operations.

Responsibilities

• Assist in day-to-day hub operations (inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management).
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations.

Skills

Logistics management

Leadership

MS Office

Payment processing

Hub operations

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Hammerjack Pty Ltd in the Philippines is seeking a Hub Operations Associate to support day-to-day hub activities, including inbounding, sorting, rider dispatch, and inventory management. You will monitor hub performance against KPIs, create and validate hub reports, assist the Customer Support team with escalations, and participate in process improvements to boost productivity.

The role requires leadership experience in a warehouse or hub, experience with payments processing, and proficiency in