Hub Lead - Operations SPX Express CDO Cogon

SPX Express

Manila

On-site

PHP 700,000 - 1,000,000

Full time

3 days ago

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Job summary

SPX Express in Manila is seeking a qualified Hub Operations Leader to oversee daily hub activities and drive performance across the team. The role focuses on maintaining adherence to procedures and boosting efficiency within a busy e-commerce fulfilment hub.

You will lead briefings, assess performance, and coordinate with agency coordinators to support operational excellence and timely escalation handling. A strong background in logistics and leadership is required.

Qualifications

Bachelor's degree or higher in related fields.
Has held a leadership role in a division or team, within a warehouse or hub environment.
Minimum of 4 years experience in Supply Chain & Logistics Industry.
Experienced in e-commerce fulfilment.

Responsibilities

Oversee daily hub operations, ensuring smooth and efficient functioning.
Ensure adherence to established procedures, policies, and regulations.
Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
Drive continuous improvement in KPIs for the hub.
Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
Assist the Customer Support team with call-outs to resolve customer escalations.

Skills

Leadership

Team coordination

KPI monitoring

Process improvement

Education

Bachelor's degree or higher

Job description

Job Description:

Job Description

Oversee daily hub operations, ensuring smooth and efficient functioning.
Ensure adherence to established procedures, policies, and regulations.
Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
Drive continuous improvement in key performance indicators (KPIs) for the hub.
Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
Assist the Customer Support team with call-outs to resolve customer escalations.
Coordinate with agency coordinators to manage and support agency teams.
Handle additional tasks related to overall hub operations as needed.

Requirements

Bachelor's Degree or higher in related fields
Has held a leadership role in a division or team, within a warehouse or hub environment
Minimum of 4 years experience in Supply Chain & Logistics Industry
Experienced in e-commerce fulfilment
Other tasks related to the operations of the hub.

Requirements:

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