Hub Lead - Operations, SPX Express (Macalelon, Quezon Province)

Hammerjack Pty Ltd; Philippines; On-site; PHP 650,000 - 900,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking an operations leader to oversee daily hub activities and ensure efficient functioning. The role requires driving KPI improvements, implementing process improvements, and coordinating with agency teams to support smooth operations.

The ideal candidate has a Bachelor's degree in a related field with at least four years in supply chain and logistics, including ecommerce fulfilment, and a proven track record in leading hub teams.

Qualifications

• Bachelor's degree or higher in related fields.
• Experience leading a team in a warehouse or hub environment.
• Minimum of 4 years in supply chain & logistics industry.
• Experience with e-commerce fulfilment.
• Willingness to perform hub operations tasks.

Responsibilities

• Oversee daily hub operations for smooth functioning.
• Ensure adherence to procedures, policies, and regulations.
• Lead briefings and weekly staff meetings; assess performance.
• Drive KPI improvements for the hub.
• Implement process improvement initiatives to boost productivity.
• Assist Customer Support with escalations.
• Coordinate with agency coordinators to support teams.
• Handle additional hub operations tasks as needed.

Skills

Leadership

Team management

KPI optimization

Process improvement

E-commerce fulfilment

Operations management

Education

Bachelor's degree or higher in related field

Job description

Job Description

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Requirements

• Bachelor's Degree or higher in related fields
• Has held a leadership role in a division or team, within a warehouse or hub environment
• Minimum of 4 years experience in Supply Chain & Logistics Industry
• Experienced in e-commerce fulfilment
• Other tasks related to the operations of the hub.