Hub Coordinator - Operations SPX Express CDO Cogon

SPX Express; Manila; Hybrid; PHP 360,000 - 600,000; Full time

Job summary

SPX Express is seeking an experienced Hub Operations Lead to manage day-to-day hub activities across last mile and first mile processes. You will supervise a team, track KPI performance, and drive process improvements to enhance productivity.

Responsibilities include coordinating with riders and agency teams, handling payment processes, and ensuring accurate reporting. A Bachelor's degree and 3+ years in logistics are required, with willingness to work across a designated cluster.

Qualifications

• Bachelor's degree required.
• At least 3 years related experience in Logistics, Warehouse and Distribution.
• Experience leading a team in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Intermediate proficiency in Microsoft Office (Word, Excel and PowerPoint).
• Willing to be assigned anywhere in the designated Cluster.

Responsibilities

• Assists in day-to-day hub operation including parcel inbounding, sorting, rider dispatch, and inventory control.
• Conducts team briefing and documents minutes of the meeting.
• Monitors hub performance to ensure productivity and KPI targets are met.
• Creates, reviews and validates hub reports.
• Assists Customer Support in resolving escalations.
• Implements process improvements to increase hub productivity.
• Oversees payments processing.
• Coordinates with agency coordinators to oversee agency teams.
• Performs other hub operation tasks.

Skills

Hub operations

Team leadership

KPI tracking

Payments processing

Excel

PowerPoint

Education

Bachelor's Degree

Tools

Microsoft Office

Excel

PowerPoint

Job description

Job Description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI's are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements

• Bachelor's Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations