Hub Lead - Operations, SPX Express (Santa Teresita, Batangas)

Hammerjack Pty Ltd; Philippines; On-site; PHP 720,000 - 1,100,000; Full time

Job summary

Hammerjack Pty Ltd is seeking an experienced Hub Operations Lead to oversee daily hub activities, ensuring smooth operations and compliance with procedures. You will drive improvements across KPIs, lead team briefings, and coordinate with agency coordinators to support workforce teams.

The role requires a Bachelor's degree or higher, 4+ years in Supply Chain & Logistics, and proven leadership in a warehouse or hub environment, including e-commerce fulfilment experience.

Qualifications

• Bachelor's degree or higher in related field.
• Has led a division or team in a warehouse or hub environment.
• Minimum 4 years experience in Supply Chain & Logistics.
• Experience in e-commerce fulfilment.
• Willing to handle hub operations tasks.

Responsibilities

• Oversee daily hub operations to ensure efficiency.
• Ensure adherence to procedures, policies, and regulations.
• Lead briefings, weekly staff meetings, and assess performance.
• Drive continuous KPI improvement for the hub.
• Coordinate with agency coordinators to support agency teams.
• Assist Customer Support with call-outs to resolve escalations.
• Implement process improvements to boost productivity.
• Handle additional hub operations tasks as needed.

Skills

Leadership

Team management

Operations oversight

KPI improvement

Process improvement

Education

Bachelor's Degree or higher

Job description

Job Description

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Requirements

• Bachelor's Degree or higher in related fields
• Has held a leadership role in a division or team, within a warehouse or hub environment
• Minimum of 4 years experience in Supply Chain & Logistics Industry
• Experienced in e-commerce fulfilment
• Other tasks related to the operations of the hub.