Hub Data Management Supervisor

UPS Supply Chain Solutions, Inc.; Philippines; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. is seeking a Hub Data Management Supervisor to oversee the accuracy and timely processing of shipment data within the UPS hub. You will lead the Data Management team, monitor daily performance, and coordinate with Hub Operations and Dispatch to resolve data issues.

This role ensures shipment data integrity, proper scans, and visibility across systems, while driving process improvements and ensuring compliance with UPS procedures.

Qualifications

• Bachelor’s degree in IT, CS, or related field or equivalent experience.
• Experience in logistics, warehouse ops, shipment processing, or data management.
• Supervisory or team leadership experience preferred; knowledge of tracking systems.
• Proficiency in Microsoft Excel and reporting tools.
• Strong analytical, problem-solving, and communication skills.
• Able to work in a fast-paced hub environment with shifting priorities.

Responsibilities

• Data accuracy, encoding, validation, and updating shipment information in UPS systems.
• Monitor shipment scans, statuses, exception codes, and routing information.
• Verify labels, addresses, postal codes, and destination data.
• Ensure handling of incomplete, missing, or incorrect shipment data.
• Monitor daily inbound/outbound/transit data against system records.
• Ensure shipments are scanned, manifested, and reflected in systems.
• Identify missing scans, data mismatches, and visibility gaps.
• Support timely feeder dispatches and operational cutoffs.
• Supervise and allocate daily tasks to Data Management staff.
• Monitor productivity, accuracy, attendance, and procedures compliance.
• Provide coaching, training, and performance feedback.
• Ensure staffing and shift handovers for continuity.
• Investigate shipment data discrepancies and incorrect exception usage.
• Coordinate with supervisors to resolve shipment issues.
• Identify recurring errors and implement corrective actions.
• Escalate critical system issues to management.
• Ensure compliance with UPS policies and data-handling standards.
• Maintain records, reports, and audit documentation.
• Conduct quality checks and audits.
• Recommend process improvements to reduce data errors.
• Prepare daily/periodic reports; coordinate with stakeholders.
• Communicate risks and unresolved discrepancies to management.
• Support service-performance initiatives with reliable data.

Skills

Data management

Supervisory

Excel

Analytical

Communication

Organizational

Education

Bachelor’s degree in IT/CS/related field

Job description

Job Description:

Hub Data Management Supervisor

Job Description

Your role is responsible for overseeing the accuracy, completeness, and timely processing of shipment data within the UPS hub. This role ensures that shipment information, scan transactions, exception codes, and system updates are properly maintained to support efficient hub operations, shipment visibility, service performance, and compliance with UPS procedures.
The supervisor leads the Data Management team, monitors daily performance, investigates data discrepancies, and coordinates with Hub Operations, Air Operations, Dispatch, and other relevant teams to resolve shipment data issues and prevent service failures.

What You’ll Do

• Data Accuracy and Shipment Processing
• Ensure accurate and timely encoding, validation, and updating of shipment information in UPS operational systems.
• Monitor shipment scans, tracking statuses, exception codes, and shipment routing information.
• Verify the accuracy of shipment labels, addresses, postal codes, and destination data.
• Ensure proper handling of incomplete, missing, duplicate, or incorrect shipment data.
• Operational Monitoring and Control
• Monitor daily inbound, outbound, and transit shipment data to ensure system records match physical shipment movements.
• Ensure shipments are properly scanned, manifested, and reflected in the appropriate operational systems.
• Identify and resolve missing scans, data mismatches, incorrect routing information, and shipment visibility gaps.
• Support timely feeder dispatches and operational cutoffs by ensuring shipment data is complete and accurate.
• Team Supervision and Performance Management
• Supervise and allocate daily tasks to Data Management staff based on operational volume and priorities.
• Monitor productivity, accuracy, attendance, and compliance with established procedures.
• Provide coaching, training, and performance feedback to team members.
• Ensure adequate staffing and effective shift handovers to maintain operational continuity.
• Exception Management and Problem Resolution
• Investigate shipment data discrepancies and incorrect exception-code applications.
• Coordinate with operational supervisors and relevant departments to resolve shipment issues promptly.
• Identify recurring errors and implement corrective and preventive actions.
• Escalate critical system issues, shipment visibility problems, and data integrity risks to management.
• Compliance and Process Improvement
• Ensure compliance with UPS policies, standard operating procedures, security requirements, and data-handling standards.
• Maintain accurate records, reports, and audit documentation.
• Conduct regular quality checks and support operational audits.
• Recommend process improvements to reduce data errors, improve productivity, and strengthen shipment traceability.
• Reporting and Cross-Functional Coordination
• Prepare daily and periodic reports on data accuracy, shipment exceptions, scan compliance, productivity, and outstanding issues.
• Coordinate with Hub Sort, Air Operations, Dispatch, and other stakeholders to align system information with actual shipment movements.
• Communicate operational risks and unresolved discrepancies to the appropriate management team.
• Support service-performance initiatives through timely and reliable operational data.

Your Skills & Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, Logistics, or a related field; equivalent relevant experience may be considered.
• Experience in logistics, warehouse operations, shipment processing, or data management.
• Previous supervisory or team leadership experience preferred.
  Knowledge of shipment tracking systems, scanning processes, exception management, and operational reporting.
• Proficiency in Microsoft Excel and other reporting or data-processing tools.
• Strong analytical, problem-solving, communication, and organizational skills.
• Ability to work in a fast-paced, time-sensitive hub environment and manage shifting operational priorities.

Employee Type:

Permanent

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