Hub Data Management Lead: Data & Ops

UPS Supply Chain Solutions, Inc.; Philippines; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. is seeking a Hub Data Management Supervisor to oversee the accuracy and timely processing of shipment data within the UPS hub. You will lead the Data Management team, monitor daily performance, and coordinate with Hub Operations and Dispatch to resolve data issues.

This role ensures shipment data integrity, proper scans, and visibility across systems, while driving process improvements and ensuring compliance with UPS procedures.

Qualifications

• Bachelor’s degree in IT, CS, or related field or equivalent experience.
• Experience in logistics, warehouse ops, shipment processing, or data management.
• Supervisory or team leadership experience preferred; knowledge of tracking systems.
• Proficiency in Microsoft Excel and reporting tools.
• Strong analytical, problem-solving, and communication skills.
• Able to work in a fast-paced hub environment with shifting priorities.

Responsibilities

• Data accuracy, encoding, validation, and updating shipment information in UPS systems.
• Monitor shipment scans, statuses, exception codes, and routing information.
• Verify labels, addresses, postal codes, and destination data.
• Ensure handling of incomplete, missing, or incorrect shipment data.
• Monitor daily inbound/outbound/transit data against system records.
• Ensure shipments are scanned, manifested, and reflected in systems.
• Identify missing scans, data mismatches, and visibility gaps.
• Support timely feeder dispatches and operational cutoffs.
• Supervise and allocate daily tasks to Data Management staff.
• Monitor productivity, accuracy, attendance, and procedures compliance.
• Provide coaching, training, and performance feedback.
• Ensure staffing and shift handovers for continuity.
• Investigate shipment data discrepancies and incorrect exception usage.
• Coordinate with supervisors to resolve shipment issues.
• Identify recurring errors and implement corrective actions.
• Escalate critical system issues to management.
• Ensure compliance with UPS policies and data-handling standards.
• Maintain records, reports, and audit documentation.
• Conduct quality checks and audits.
• Recommend process improvements to reduce data errors.
• Prepare daily/periodic reports; coordinate with stakeholders.
• Communicate risks and unresolved discrepancies to management.
• Support service-performance initiatives with reliable data.

Skills

Data management

Supervisory

Excel

Analytical

Communication

Organizational

Education

Bachelor’s degree in IT/CS/related field

Job description

UPS Supply Chain Solutions, Inc. is seeking a Hub Data Management Supervisor to oversee the accuracy and timely processing of shipment data within the UPS hub. You will lead the Data Management team, monitor daily performance, and coordinate with Hub Operations and Dispatch to resolve data issues.

This role ensures shipment data integrity, proper scans, and visibility across systems, while driving process improvements and ensuring compliance with UPS procedures.