Hub Operations Supervisor – Lead & Develop Teams

P27 Clark Air Hub; Philippines; On-site; PHP 900,000 - 1,600,000; Full time

Job summary

UPS is seeking a Hub Operations Manager to oversee daily hub and transit operations, ensuring safe, accurate, and timely shipment processing. You will supervise teams, deploy manpower, monitor productivity, and uphold UPS safety, security, and service standards.

The role requires coordinating with ramp, gateway, maintenance, security, and other teams; analyzing operational data; driving continuous improvement; and reporting KPIs.

Qualifications

• Bachelor's degree or international equivalent preferred.
• Relevant experience in hub operations, logistics, freight, courier, or warehouse operations.
• Previous supervisory or leadership experience preferred.
• Knowledge of shipment processing, sorting, scanning, routing, loading, and dispatch procedures.
• Understanding safety, security, and regulatory compliance requirements.
• Strong leadership, communication, analytical, and problem-solving skills.
• Ability to analyze operational data, prepare reports, and manage multiple priorities.
• Ability to work night shifts, weekends, holidays, and extended hours when required.

Responsibilities

• Oversee daily hub sorting, scanning, loading, unloading, and shipment transfers.
• Develop staffing plans and supervise Team Leaders, Assistant Supervisors and staff, monitor attendance and performance.
• Enforce UPS safety policies, standard operating procedures, security requirements, and proper package handling practices.
• Monitor shipment accuracy, scanning compliance, misloads, missed shipments, and operational exceptions; implement corrective actions.
• Monitor KPIs, package volume, packages per hour (PPH), service performance, and manpower utilization to meet targets.
• Coordinate with ramp, gateway, maintenance, security, and other teams to ensure smooth shipment movement and resolve issues.
• Identify training needs, coach employees, conduct performance evaluations, and develop improvement plans.
• Ensure equipment availability, proper asset utilization, housekeeping, and timely maintenance reporting.
• Prepare operational reports, conduct root-cause analysis, implement corrective and preventive actions, and suggest process improvements to reduce costs.

Skills

Leadership

Analytical skills

Problem solving

Team management

Operations oversight

Education

Bachelor's degree

Tools

WMS

Job description

UPS is seeking a Hub Operations Manager to oversee daily hub and transit operations, ensuring safe, accurate, and timely shipment processing. You will supervise teams, deploy manpower, monitor productivity, and uphold UPS safety, security, and service standards.

The role requires coordinating with ramp, gateway, maintenance, security, and other teams; analyzing operational data; driving continuous improvement; and reporting KPIs.