Hub Coordinator - Operations, SPX Express (Tagaytay, Cavite)

SPX PHILIPPINES INC.; Manila; On-site; PHP 420,000 - 600,000; Full time

Job summary

SPX PHILIPPINES INC. is seeking a Hub Operations professional to support day-to-day hub activities across inbounding, sorting, and inventory management in Manila.

You will help monitor hub KPIs, prepare hub reports, and assist customer support with escalations, while implementing efficiency projects to boost productivity. The role requires a Bachelor’s degree, at least 3 years in logistics/warehouse/distribution, leadership experience, and proficiency in MS Office.

Qualifications

• Bachelor’s degree in a related field.
• 3+ years of logistics, warehouse and distribution experience; e-commerce fulfillment is a plus.
• Experience leading a team, preferably in a warehouse or hub.
• Experience in payments processing or related function.
• Proficient in MS Office (Word, Excel, PowerPoint).

Responsibilities

• Assist day-to-day hub operations: inbounding, sorting, rider dispatch, and inventory management.
• Monitor hub performance and support KPI achievement.
• Create, review, and validate hub reports.
• Assist Customer Support with escalations.
• Implement process improvements to boost productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks to support hub operations.

Skills

Leadership

Logistics

Warehouse

Payments processing

MS Office

Education

Bachelor’s degree

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Requirements:

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations