Hub Coordinator - Operations, SPX Express (Negros Oriental/Occidental)

SPX PHILIPPINES INC.; Manila; On-site; PHP 350,000 - 600,000; Full time

Job summary

Shopee Philippines is seeking an experienced Hub Operations professional to manage day-to-day hub activities across inbound, sorting, dispatch, and inventory control in Metro Manila. You will monitor hub KPIs, support reporting, and collaborate with Customer Support and agency coordinators to maintain smooth operations and high service levels.

The role requires leadership experience in a warehouse or hub, familiarity with payments processing, and proficiency in MS Office.

Qualifications

• Bachelor’s degree required in a related field.
• Minimum 3 years in logistics, warehouse or distribution.
• Leadership experience in warehouse or hub preferred.
• Experience with payments processing or similar functions.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere within the designated cluster.
• Able to work shifts as scheduled.

Responsibilities

• Assist day-to-day hub operations including inbounding, sorting, dispatch, and inventory.
• Support hub KPI monitoring and productivity goals.
• Create, review, and validate hub reports.
• Assist Customer Support with escalations.
• Implement process improvements to boost productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to oversee teams.
• Perform other tasks to support hub operations.

Skills

Hub leadership

Payments processing

MS Office

Shift work

Administrative tasks

Continuous learning

Logistics operations

Education

Bachelor's Degree

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Requirements:

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations