Hub Coordinator - Operations, SPX Express (Samal, Bataan)

SPX PHILIPPINES INC.; Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

SPX PHILIPPINES INC. is seeking a Hub Operations Specialist to support day-to-day activities across inbound, sorting, dispatch, and inventory management at our Metro Manila hub.

The role requires coordinating with cross-functional teams to ensure smooth operations and KPI achievement. You will lead in payments processing, reports, and process improvements, with a Bachelor’s degree and at least 3 years in logistics or warehouse leadership.

Qualifications

• Bachelor’s degree in any field.
• At least 3 years in logistics, warehouse or distribution.
• Experience in e-commerce fulfillment preferred.
• Leadership role in warehouse/hub environment.
• Experience in payments processing.
• Proficient in MS Office.
• Willing to be assigned anywhere in the cluster.
• Able to work shifts as schedules require.
• Strong administrative and hub operations skills.

Responsibilities

• Assist day-to-day hub operations including inbounding, sorting, rider dispatch and inventory management.
• Monitor hub performance to meet KPIs and drive productivity.
• Create, review, and validate hub reports.
• Support customer service with escalations.
• Implement process improvements to enhance hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks to support hub operations.

Skills

Leadership

Logistics operations

Payments processing

MS Office

Adaptability

Team coordination

Education

Bachelor’s Degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Requirements:

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations