Hub Coordinator - Operations, SPX Express (Sta. Maria, Zamboanga)

SPX Express; Manila; On-site; PHP 469,000 - 737,000; Full time

Job summary

SPX Express in Manila is seeking a Hub Operations Supervisor to support day-to-day hub activities across last mile and first mile, including parcel inbounding, sorting, rider dispatch, and inventory control.

You will lead team briefings, monitor hub KPI performance, and create and validate hub reports. The role also involves assisting customer support escalations and driving process improvements to boost productivity.

Qualifications

• Bachelor’s degree holder required.
• At least 3 years in logistics, warehouse and distribution.
• Leadership experience in warehouse or hub environments preferred.
• Experience in payments processing or similar function.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated cluster.
• Able to do shift work per team schedules.
• Continuous learning mindset and ability to handle hub admin tasks.

Responsibilities

• Assists in the day-to-day hub operation, including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting.
• Supports monitoring of hub performance to ensure productivity and KPI targets are met.
• Creates, reviews and validates hub reports.
• Assists Customer Support in calls to resolve escalations.
• Implements process improvements and projects to increase hub productivity.
• Handles payment transactions and other payment processes.
• Coordinates with agency coordinators in overseeing agency teams.
• Other tasks related to hub operations.

Skills

Leadership

Logistics

Warehouse operations

Payments processing

MS Office

Education

Bachelor’s Degree

Tools

Microsoft Office Suite

Job description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Job Description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations