Hub Coordinator - Operations, SPX Express (Buenavista, Agusan Del Norte)

SPX Express; Manila; On-site; PHP 400,000 - 650,000; Full time

Job summary

SPX Express in Manila is seeking a Hub Operations Leader to support day-to-day hub activities across last mile and first mile. You will lead briefings, monitor KPI targets, and manage hub reporting while coordinating with customer support and agency teams.

The role requires a Bachelor's degree and 3+ years in logistics or warehousing, with leadership and payments processing experience. Shift work and mobility within the cluster are expected.

Qualifications

• Bachelor’s Degree holder.
• 3+ years of logistics, warehouse and distribution experience; e-commerce fulfillment is a plus.
• Leadership experience in a warehouse or hub environment.
• Payments processing or similar function experience.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated cluster.
• Able to work shifts as scheduled by the team.
• Continuous learning mindset and ability to handle hub tasks.

Responsibilities

• Assists in daily hub operations (last mile and first mile).
• Oversees parcel inbounding, sorting, rider dispatch, and inventory control.
• Conducts team briefings and documents meeting minutes.
• Monitors hub performance to meet KPI targets.
• Creates, reviews and validates hub reports.
• Supports Customer Support to resolve escalations.
• Implements process improvements to boost productivity.
• Handles payment transactions and related processes.
• Coordinates with agency coordinators for agency teams.
• Performs other hub operation tasks as needed.

Skills

Logistics experience

Warehouse & distribution

Leadership experience

Payments processing

MS Office

Mobility

Shift work

Continuous learning

Education

Bachelor's degree

Job description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Job Description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations