Hub Coordinator - Operations, SPX Express (Tangkalan,Occidental Mindoro)

SPX Express; Manila; On-site; PHP 391,000 - 670,000; Full time

Job summary

SPX Express in Manila is seeking a Hub Operations Supervisor to support day-to-day hub activities, from inbounding to dispatch, and to monitor KPI-friendly productivity. You will lead briefings, generate hub reports, and collaborate with Customer Support on escalations.

The role requires a Bachelor’s degree and 3+ years in logistics, with strong Excel skills and willingness to work shifts across the cluster. Based in Manila with on-site duties.

Qualifications

• Bachelor’s degree required.
• 3+ years in logistics, warehouse and distribution.
• Leadership experience in hub or warehouse environment.
• Experience in payments processing.
• Proficient in Word, Excel and PowerPoint.
• Willing to be assigned anywhere within the designated cluster.
• Able to work shifts as per team schedules.

Responsibilities

• Assist day-to-day hub operations including inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conduct team briefings and document meeting minutes.
• Monitor hub performance to meet KPI targets and ensure high productivity.
• Create, review and validate hub reports.
• Assist Customer Support in call outs to resolve escalations.
• Implement process improvements to increase hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators overseeing agency teams.
• Other tasks related to hub operations.

Skills

Leadership in warehouse

Payments processing

MS Office

Logistics experience

Team coordination

Shift work

Problem solving

Education

Bachelor’s degree

Tools

Excel

Job description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Job Description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations