Hub Coordinator - Operations, SPX Express (Bulacan)

SPX Express; Manila; Presencial; PHP 350.000 - 550.000; Jornada completa

Descripción de la vacante

SPX Express is seeking an experienced Hub Operations Supervisor to support day-to-day hub activities in Manila. You will oversee inbounding, sorting, dispatch, and inventory control, while coordinating with agency partners to maintain productivity and KPI targets.

The role requires a bachelor's degree and 3+ years in logistics with leadership exposure; proficiency in MS Office is essential. You will be assigned to a designated cluster and may work shifts as scheduled.

Formación

• Bachelor's degree in a relevant field.
• 3+ years of experience in logistics, warehouse and distribution.
• Had a leadership role preferably in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Proficient in MS Office (Word, Excel and PowerPoint).

Responsabilidades

• Assist in day-to-day hub operation (last mile and first mile), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory control.
• Conduct team briefings and document minutes of meetings.
• Monitor hub performance to ensure productivity and KPI targets are met.
• Create, review and validate hub reports.
• Assist Customer Support in solving escalations.
• Implement process improvements to increase hub productivity.
• Handle payment transactions and other payment processes.
• Coordinate with agency coordinators in overseeing agency teams.
• Assist with other hub operation tasks.

Conocimientos

Logistics experience

Leadership

Hub operations

Payments processing

Educación

Bachelor's degree

Herramientas

Microsoft Office

Descripción del empleo

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Job Description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations