Hub Coordinator - Operations, SPX Express (Santa Teresita, Batangas)

SPX Express; Manila; On-site; PHP 420,000 - 620,000; Full time

Job summary

SPX Express in Manila, Philippines seeks an experienced Hub Operations professional to support day-to-day functions across last mile and first mile activities, including parcel handling and inventory control.

You will lead briefings, monitor KPI performance, and prepare hub reports while addressing escalations and driving process improvements in a fast-paced environment.

Qualifications

• Bachelor's degree required.
• 3+ years in Logistics, Warehouse or Distribution.
• Leadership experience in a warehouse or hub.
• Experience in payments processing or similar.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated cluster.
• Able to work shifts per team schedules.

Responsibilities

• Assist in day-to-day hub operations (last mile & first mile), parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory control.
• Conduct team briefings and document meeting minutes.
• Monitor hub performance to meet KPI targets.
• Create, review and validate hub reports.
• Support Customer Support in addressing escalations.
• Implement process improvements to raise hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators overseeing agency teams.
• Perform other hub operations tasks.

Skills

Leadership

Microsoft Office

Logistics experience

E-commerce fulfillment

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Job Description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations