Hub Coordinator - Operations, SPX Express (Pambujan)

SPX PHILIPPINES INC.; Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

SPX PHILIPPINES INC. is seeking an experienced Hub Operations professional to oversee day-to-day activities across last mile and first mile processes in Metro Manila.

You will lead briefing sessions, monitor KPI performance, and collaborate with Customer Support and agency coordinators to maintain smooth hub operations. The role requires a Bachelor’s degree, 3+ years in logistics/warehouse roles, and experience in payments processing.

Qualifications

• Bachelor’s degree holder.
• At least 3 years related experience in Logistics, Warehouse and Distribution.
• Leadership experience in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Assist in day-to-day hub operation (last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory control.
• Conduct team briefings and document meeting minutes.
• Monitor hub performance to ensure productivity and KPI targets are met.
• Create, review and validate hub reports.
• Assist Customer Support in addressing escalations.
• Implement process improvements to boost hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators overseeing agency teams.
• Perform other hub operations tasks as needed.

Skills

Leadership

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements:

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations