Hub Coordinator - Operations, SPX Express (Mandaue, Cebu)

SPX PHILIPPINES INC.; Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

Shopee is seeking a capable Operations Hub Lead to support day-to-day hub activities across last mile and first mile, including parcel inbounding, sorting, rider dispatch, receiving, and inventory control.

You will lead team briefings, monitor KPI-driven productivity, create and validate hub reports, and coordinate with agency teams. The role also covers payments processing and implementing efficiency improvements to boost hub performance.

Qualifications

• Bachelor’s degree holder.
• 3+ years in logistics, warehouse and distribution; e-commerce fulfillment a plus.
• Leadership experience in warehouse or hub environment.
• Experience in payments processing or similar function.

Responsibilities

• Assist day-to-day hub operations including inbounding, sorting, dispatch, receiving and inventory control.
• Conduct team briefings and document minutes.
• Monitor hub performance to meet productivity and KPIs.
• Create, review and validate hub reports.
• Support Customer Support escalations.
• Implement process improvements to boost hub productivity.
• Handle payment transactions and processes.
• Coordinate with agency coordinators for agency teams.
• Perform other hub operation tasks.

Skills

Leadership

Logistics

Payments processing

MS Office

Education

Bachelor’s Degree

Tools

Excel

Word

PowerPoint

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements:

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations