Hub Coordinator - Operations, SPX Express

SPX Express; Manila; On-site; PHP 500,000 - 800,000; Full time

Job summary

SPX Express is hiring a Hub Operations Lead in Manila to oversee day-to-day hub activities, including inbounding, sorting, rider dispatch, inventory control, and payments processing. You will monitor hub performance, review reports, and coordinate with agency teams to achieve KPIs.

Requirements include a Bachelor’s Degree and at least 3 years in logistics/warehouse, leadership experience, proficiency in Microsoft Office, and willingness to work shifts across the designated cluster in the

Qualifications

• Bachelor's Degree holder.
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations

Responsibilities

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Skills

Leadership

Logistics management

Warehouse operations

Team coordination

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Job Description

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.


• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.


• Create, review, and validate Hub reports.


• Assist the Customer Support team with call-outs to resolve customer escalations.


• Implement process improvement initiatives and projects to enhance hub productivity.


• Handle payment transactions and associated payment processes.


• Coordinate with agency coordinators to oversee agency teams.


• Perform other tasks as required to support hub operations

Requirements

• Bachelor’s Degree Holder


• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.


• Has held a leadership role preferably in a warehouse or hub environment


• Experience in payments processing or similar function


• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)


• Willing to be assigned anywhere in the designated Cluster


• Able to do shift work depending on agreed team schedules


• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations