Hub Coordinator - Operations, SPX Express (Ampayon)

SPX Express; Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

SPX Express is looking for an Operations Specialist to assist in day-to-day hub operations in Manila. Responsibilities include managing parcel activities, monitoring KPIs, and supporting customer service. The ideal candidate has a Bachelor's Degree and at least 3 years in logistics.

The role requires leadership, proficiency in Microsoft Office, and a willingness to adapt to shifts across the designated Cluster. If you're eager for continuous learning and improvement, join us to enhance our hub productivity.

Qualifications

• Must hold a Bachelor's Degree.
• At least 3 years of relevant experience in Logistics, Warehouse, and Distribution.
• Proven leadership experience in a warehouse or hub environment.
• Experience in payments processing.
• Intermediate proficiency in Microsoft Office suite.
• Willingness to be assigned across the designated Cluster.
• Ability to work shifts based on team schedules.
• Continuous learning mindset with administrative tasks capability.

Responsibilities

• Assist in day-to-day hub operations, including parcel handling and inventory management.
• Monitor hub performance to achieve KPIs efficiently.
• Create and validate Hub reports.
• Support resolution of customer escalations.
• Implement process improvements in hub productivity.
• Handle payment transactions and processes.
• Coordinate oversight with agency teams.
• Perform additional tasks related to hub operations as needed.

Skills

Logistics management

Leadership

Microsoft Office

Payments processing

Education

Bachelor’s Degree

Job description

Job Description

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Requirements

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations