Hub Coordinator - Operations, SPX Express (Pagsawitan Santa Cruz, Laguna)

Hammerjack Pty Ltd; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines seeks an experienced Hub Operations Lead to oversee day-to-day hub activities, including inbound/outbound, sorting, dispatch, inventory control, and KPI achievement.

You will lead briefing sessions, compile reports, support customer support escalations, and drive process improvements while coordinating with agency teams and handling payments. This role requires leadership in a warehouse environment and willingness to shift work.

Qualifications

• Bachelor's degree holder.
• At least 3 years related experience in Logistics, Warehouse and Distribution, e-commerce fulfillment is a plus.
• Has held a leadership role in warehouse or hub environments
• Experience in payments processing or similar function
• Proficient in Microsoft Office (Word, Excel, PowerPoint)

Responsibilities

• Assist in day-to-day hub operations: parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory control.
• Conduct team briefings and document meeting minutes.
• Monitor hub performance to ensure productivity and KPI targets are met.
• Create, review and validate hub reports.
• Assist Customer Support team in call outs to resolve escalations.
• Implement process improvement initiatives to boost hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators overseeing agency teams.
• Perform other hub operation tasks as assigned.

Job description

Job Description:

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI's are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements:

• Bachelor's Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset able to do administrative and other tasks in hub operations