Hub Coordinator - Operations SPX Express Calatagan Batangas

SPX Express; Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

SPX Express in Manila, Philippines, is seeking an experienced Hub Operations Lead to oversee day-to-day hub activities across first and last mile tasks. You will drive inbounding, sorting, dispatch, receiving in-transit parcels, and inventory management while ensuring high productivity and KPI achievement.

You will lead a team, review hub reports, and coordinate with agency coordinators. A Bachelor's degree and 3+ years in logistics with payments experience are required; shift flexibility is

Qualifications

• Bachelor’s degree required.
• 3+ years in logistics, warehouse and distribution (e-commerce fulfillment preferred).
• Leadership experience in a warehouse or hub environment.
• Experience in payments processing.
• Proficient in MS Office.
• Willing to be assigned anywhere in the designated Cluster and work shifts.

Responsibilities

• Assist day-to-day hub operations including inbounding, sorting, dispatch, receiving in-transit parcels, and inventory.
• Monitor hub performance to meet KPIs and productivity.
• Create, review, and validate hub reports.
• Support customer support to resolve escalations.
• Lead process improvements to boost hub productivity.
• Handle payments processing and related transactions.
• Coordinate with agency coordinators and oversee agency teams.
• Perform other tasks to support hub operations.

Skills

Leadership

Payments processing

Logistics

MS Office

Education

Bachelor’s Degree

Tools

Microsoft Excel

PowerPoint

Word

Job description

Job Description

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Requirements

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations