Hub Coordinator - Operations, SPX Express (Los Baños, Laguna)

SPX PHILIPPINES INC.; Los Baños; On-site; PHP 335,000 - 670,000; Full time

Job summary

SPX PHILIPPINES INC. is seeking a Hub Operations specialist to support day-to-day hub activities, including inbounding, sorting and dispatch, while ensuring efficient inventory management. You will help monitor KPIs and contribute to accurate hub reporting and customer escalations.

The role requires leadership experience in a hub or warehouse, plus 3+ years in logistics and payments processing. Willingness to work shifts and be assigned across the cluster is essential.

Qualifications

• Bachelor’s degree holder required.
• At least 3 years of logistics, warehouse and distribution experience.
• Leadership experience in a warehouse or hub environment preferred.
• Experience in payments processing or related functions.
• Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated cluster and to do shift work.

Responsibilities

• Assist in day-to-day hub operations including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance to achieve Hub KPIs.
• Create, review, and validate hub reports.
• Assist Customer Support with escalations and call-outs.
• Implement process improvements to boost hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other hub support tasks as required.

Skills

Logistics

Warehouse management

Leadership

Payments processing

E-commerce fulfillment

Microsoft Office

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.

• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.

• Create, review, and validate Hub reports.

• Assist the Customer Support team with call-outs to resolve customer escalations.

• Implement process improvement initiatives and projects to enhance hub productivity.

• Handle payment transactions and associated payment processes.

• Coordinate with agency coordinators to oversee agency teams.

• Perform other tasks as required to support hub operations

Requirements:

• Bachelor’s Degree Holder

• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.

• Has held a leadership role preferably in a warehouse or hub environment

• Experience in payments processing or similar function

• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)

• Willing to be assigned anywhere in the designated Cluster

• Able to do shift work depending on agreed team schedules

• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations