Hub Coordinator - Operations SPX Express Gensan Heights

SPX Express; Manila; On-site; PHP 350,000 - 480,000; Full time

Job summary

SPX Express in Manila is seeking a logistics professional to assist in day-to-day hub operations, including parcel inbounding, sorting, rider dispatch, and inventory control. You will conduct team briefings, monitor performance against KPIs, and help prepare hub reports.

The role requires leadership experience in a warehouse or hub environment, at least 3 years in logistics, and payments processing exposure.

Qualifications

• Bachelor’s degree required.
• At least 3 years related experience in logistics, warehouse and distribution.
• Experience leading in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Intermediate MS Office skills (Word, Excel and PowerPoint).
• Willing to be assigned anywhere in the designated cluster and able to do shift work.

Responsibilities

• Assists in the day-to-day hub operation (last mile and first mile), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory control.
• Conducts team briefings and documents minutes of the meeting.
• Supports monitoring hub performance to meet KPI targets.
• Creates, reviews and validates reports of the hub.
• Assists Customer Support in resolving escalations.
• Implements process improvement initiatives to increase hub productivity.
• Handles payment transactions and related processes.
• Coordinates with agency coordinators overseeing agency teams.
• Performs other hub operation tasks as needed.

Skills

Leadership experience

Logistics experience

Payments processing experience

MS Office proficiency

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Description:

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.


• Conducts team briefing and documents minutes of the meeting


• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.


• Creates, reviews and validates reports of the Hub


• Assists Customer Support team in call outs to solve Customer support escalations


• Implements process improvement initiatives & projects geared towards increasing Hub productivity


• Handle payment transactions and other payment processes


• Coordinates with agency coordinators in overseeing agency teams


• Other tasks related to the operations of the Hub

Requirements:

• Bachelor’s Degree Holder


• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.


• Has held a leadership role preferably in a warehouse or hub environment


• Experience in payments processing or similar function


• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)


• Willing to be assigned anywhere in the designated Cluster


• Able to do shift work depending on agreed team schedules


• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations