Hub Coordinator - Operations, SPX Express (Gamu, Isabela)

Shopee; Manila; On-site; PHP 500,000 - 700,000; Full time

Benefits offered by this job

Health insurance

Job summary

Shopee in Manila is seeking a seasoned Operations Team Lead to oversee daily hub operations and ensure adherence to procedures and policies. You will drive performance by monitoring KPIs, leading briefings, and coordinating with cross-functional teams to maintain smooth end-to-end workflow.

With a Bachelor's degree and at least four years in Supply Chain & Logistics, you’ll guide process improvements, support customer escalations, and manage agency coordination to strengthen hub productivity and

Qualifications

• Bachelor's degree or higher in related field.
• Leadership experience in warehouse/hub operations.
• At least 4 years in supply chain & logistics.
• Experience in ecommerce fulfilment.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Lead team briefings and weekly staff meetings, and assess team performance.
• Drive continuous improvement in hub KPIs.
• Implement process improvements to enhance productivity and efficiency.
• Assist Customer Support with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional hub operations tasks as needed.

Skills

Leadership

KPI management

Team coordination

Process improvement

Education

Bachelor's degree

Job description

Department OperationsLevelExperienced (Team Lead)LocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Oversee daily hub operations, ensuring smooth and efficient functioning.Ensure adherence to established procedures, policies, and regulations.Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.Drive continuous improvement in key performance indicators (KPIs) for the hub.Implement process improvement initiatives and projects to enhance hub productivity and efficiency.Assist the Customer Support team with call-outs to resolve customer escalations.Coordinate with agency coordinators to manage and support agency teams.Handle additional tasks related to overall hub operations as needed.Requirements:Bachelor's Degree or higher in related fieldsHas held a leadership role in a division or team, within a warehouse or hub environmentMinimum of 4 years experience in Supply Chain & Logistics IndustryExperienced in e-commerce fulfilmentOther tasks related to the operations of the hub.