Hub Lead - Operations, SPX Express (San Juan, Southern Leyte)

Shopee; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shopee Manila hub seeks a capable Team Lead to oversee daily operations, drive KPI improvements, and manage a cross-functional team. You will ensure adherence to procedures and coordinate with agency coordinators to support daily logistics activities.

The role requires leadership experience in a logistics or hub setting, with a focus on process improvements and fulfillment efficiency. You will report to the Operations Team and contribute to ongoing hub performance initiatives.

Qualifications

• Bachelor’s degree or higher in related fields.
• Minimum of 4 years experience in Supply Chain & Logistics.
• Experience in e-commerce fulfillment.
• Held a leadership role in a division or team.

Responsibilities

• Oversee daily hub operations and ensure smooth functioning.
• Lead team briefings and weekly staff meetings; assess performance.
• Drive continuous improvement of hub KPIs and productivity.
• Implement process improvement initiatives and projects for efficiency.
• Assist Customer Support with escalations and call-outs.
• Coordinate with agency coordinators to manage support staff.
• Handle additional hub operations tasks as needed.

Skills

Leadership

KPIs tracking

Process improvement

Team coordination

Stakeholder communication

Education

Bachelor's degree or higher in related fields

Job description

Department OperationsLevelExperienced (Team Lead)LocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Oversee daily hub operations, ensuring smooth and efficient functioning.Ensure adherence to established procedures, policies, and regulations.Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.Drive continuous improvement in key performance indicators (KPIs) for the hub.Implement process improvement initiatives and projects to enhance hub productivity and efficiency.Assist the Customer Support team with call-outs to resolve customer escalations.Coordinate with agency coordinators to manage and support agency teams.Handle additional tasks related to overall hub operations as needed.Requirements:Bachelor’s Degree or higher in related fieldsHas held a leadership role in a division or team, within a logistics or hub environmentMinimum of 4 years experience in Supply Chain & Logistics IndustryExperienced in e-commerce fulfillmentOther tasks related to the operations of the hub.