Hub Lead - Operations, SPX Express (Buenavista, Guimaras)

SPX PHILIPPINES INC.; Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Shopee Philippines is seeking an experienced Hub Operations Leader to oversee daily hub activities and ensure smooth, compliant operations across the fulfilment network. The role focuses on driving KPI improvements, leading weekly briefings, and coordinating with agency teams to sustain high productivity.

The ideal candidate has a Bachelor's degree, 4+ years in Supply Chain & Logistics, and proven leadership in logistics or hub environments, with hands-on experience in e-commerce fulfillment.

Qualifications

• Bachelor's degree or higher in related fields.
• At least 4 years of experience in Supply Chain & Logistics Industry.
• Experience in e-commerce fulfillment.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

Team management

KPI optimization

Process improvement

Operations management

Education

Bachelor's degree or higher

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.
  

Requirements:

• Bachelor's Degree or higher in related fields
• Has held a leadership role in a division or team, within a logistics or hub environment
• Minimum of 4 years experience in Supply Chain & Logistics Industry
• Experienced in e-commerce fulfillment
• Other tasks related to the operations of the hub.