Hub Coordinator - Operations, SPX Express (Balamban, Cebu)

SPX Express; Manila; On-site; PHP 360,000 - 720,000; Full time

Job summary

SPX Express in Manila is seeking a skilled hub operations leader to manage day-to-day activities across the hub, including inbounding, sorting, rider dispatch, and inventory control.

The role emphasizes achieving KPIs, producing hub reports, and supporting customer escalations. Proficiency in MS Office and payments processing is required, with readiness to work shifts and adapt to a designated cluster.

Qualifications

• Bachelor’s degree required.
• Minimum 3 years in logistics, warehouse or distribution.
• Experience in e-commerce fulfillment is a plus.
• Leadership experience in warehouse/hub environment preferred.
• Experience in payments processing or similar function.
• Proficiency with MS Office (Word, Excel, PowerPoint).

Responsibilities

• Assist in day-to-day hub operations (first and last mile).
• Monitor hub performance and KPIs.
• Create, review, and validate hub reports.
• Support Customer Support with escalations.
• Implement process improvements for productivity.
• Handle payment transactions and processes.
• Coordinate with agency coordinators for teams.

Skills

Leadership

Hub operations

KPI monitoring

MS Office

Payments processing

Inventory management

Team coordination

Problem solving

Shift readiness

Education

Bachelor’s degree

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Job Description

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.

Requirements

• Perform other tasks as required to support hub operations
• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations