Hub Coordinator - Operations, SPX Express (Buyo, Masbate)

SPX Express; Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

SPX Express in Manila is seeking an experienced Hub Operations Supervisor to manage day-to-day hub activities, including parcel inbounding, sorting, rider dispatch, and inventory control.

You will lead team briefings, monitor hub KPIs, generate reports, support customer escalations, and drive process improvements while coordinating with agency teams and handling payments. Shift flexibility required.

Qualifications

• Bachelor's degree required.
• At least 3 years in logistics, warehouse or distribution.
• Leadership experience in a warehouse or hub preferred.
• Experience in payments processing or similar function.
• Proficient in Microsoft Word, Excel, PowerPoint.
• Willing to be assigned anywhere in the cluster and work shifts.

Responsibilities

• Assist in day-to-day hub operation (first/last mile).
• Conduct team briefings and document minutes.
• Monitor hub performance and KPIs.
• Create, review and validate hub reports.
• Support customer escalations with the support team.
• Implement process improvements to boost productivity.
• Handle payments and related processes.
• Coordinate with agency coordinators and teams.
• Other hub operations tasks as needed.

Skills

Leadership

Logistics

Process improvement

Report creation

Payments processing

Administrative tasks

Shift flexibility

Team briefing

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations