Hub Coordinator - Operations, SPX Express (Tacloban)

SPX Express; Manila; On-site; PHP 446,000 - 781,000; Full time

Job summary

A logistics company is seeking a Hub Operations Manager in Manila to oversee day-to-day hub activities, including parcel sorting and performance monitoring. The ideal candidate must have a Bachelor's degree and at least 3 years of experience in logistics and warehouse management. Skills in Microsoft Office and a continuous learning mindset are essential for leading the team in a fast-paced environment. This role offers opportunities to improve operational efficiency and manage customer support escalations.

Qualifications

• Must have at least 3 years of related experience in logistics, warehouse, and distribution.
• Experience in payments processing is required.
• Willingness to be assigned anywhere in the designated cluster.
• Leadership experience in warehouse or hub environment.
• Experience in payments processing or similar function.
• Proficiency in MS Office (Word, Excel and PowerPoint).
• Willing to be assigned anywhere in the designated Cluster.
• Able to work shifts as scheduled.
• Continuous learning mindset; able to handle admin tasks in hub operations.

Responsibilities

• Assist in day-to-day hub operations including parcel sorting and dispatch.
• Conduct team briefings and document meeting minutes.
• Monitor hub's performance to meet KPIs.
• Create, review and validate reports of the Hub.
• Assist Customer Support in call outs to solve escalations.
• Implement process improvements and projects geared towards increasing hub productivity.
• Handle payment transactions and other payment processes.
• Coordinate with agency coordinators in overseeing agency teams.
• Other tasks related to the operations of the Hub.

Skills

Logistics experience

Leadership skills

Microsoft Office proficiency

Customer service skills

Process improvement

Payment processing

Microsoft Office

Hub operations

Education

Bachelor's Degree

Tools

Microsoft Office

Excel

PowerPoint

Job description

Job Description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting.
• Supports monitoring the hub's performance by ensuring high productivity levels and Hub KPI's are efficiently met.
• Creates, reviews and validates reports of the Hub.
• Assists Customer Support team in call outs to solve Customer support escalations.
• Implements process improvement initiatives & projects geared towards increasing Hub productivity.
• Handles payment transactions and other payment processes.
• Coordinates with agency coordinators in overseeing agency teams.
• Other tasks related to the operations of the Hub.

Requirements

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint).
• Willing to be assigned anywhere in the designated Cluster.
• Able to do shift work depending on agreed team schedules.
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations.