Hub Coordinator - Operations, SPX Express (Balubad, Atimonan Quezon)

SPX Express; Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

SPX Express in Manila is seeking a Hub Operations Supervisor to lead day-to-day hub activities, including inbounding, sorting, rider dispatch, inventory control, and cross-functional coordination.

The ideal candidate has 3+ years in logistics or distribution with leadership experience in a warehouse or hub setting, and proficiency in MS Office. Willingness to work shifts and be assigned within the cluster is required.

Qualifications

• Bachelor's degree required.
• At least 3 years of experience in Logistics, Warehouse and Distribution.
• Leadership experience in warehouse or hub environment preferred.
• Experience in payments processing or similar function is a plus.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated Cluster.
• Able to do shift work as per team schedules.
• Must have continuous learning mindset and handle hub operations tasks.

Responsibilities

• Assist day-to-day hub operations (last mile and first mile activities).
• Conduct team briefing and document minutes.
• Monitor hub performance and meet Hub KPIs.
• Create, review and validate hub reports.
• Support Customer Support in escalations.
• Implement process improvements to boost productivity.
• Handle payment transactions and processes.
• Coordinate with agency coordinators for teams.
• Other hub operation tasks.

Skills

Leadership

Team coordination

MS Office

Education

Bachelor's degree

Tools

Excel

Word

PowerPoint

Job description

Job Description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations