Hub Coordinator - Operations, SPX Express (Buenavista, Agusan Del Norte)

Shopee; Philippines; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Shopee is seeking a Hub Operations professional to support day-to-day hub activities across last mile and first mile operations in our logistics network. You will lead briefings, monitor KPI targets, and generate hub performance reports while coordinating with agency teams and the Customer Support group to resolve escalations.

The role requires a Bachelor's degree with 3+ years in logistics or warehouse operations, and experience in payments processing.

Qualifications

• Bachelor's degree is required.
• At least 3 years of experience in logistics, warehouse or distribution.
• Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role, preferably in a warehouse or hub environment.
• Experience in payments processing or similar function.

Responsibilities

• Assist in day-to-day hub operations (last mile and first mile).
• Conduct team briefing and document minutes of meetings.
• Monitor hub performance to meet KPI targets.
• Create, review, and validate hub reports.
• Assist Customer Support in resolving escalations.
• Implement process improvement initiatives to increase productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators overseeing agency teams.
• Perform other hub operation tasks.

Skills

Leadership

Problem solving

Communication

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job Description:

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI's are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements:

• Bachelor's Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset able to do administrative and other tasks in hub operations