Hub Agent

Wilhelmsen Ship Management; Quezon City; Sur place; PHP 500 000 - 750 000; Plein temps

Résumé du poste

Wilhelmsen Ship Management is seeking a proactive Hub Operations Coordinator to coordinate Hub Agreement related activities and ensure timely appointments are assigned to the appropriate agent. You will monitor port calls, work with agents and vendors, and support customers, Hub team and Sales in achieving service levels.

The role involves close collaboration with local port agents, reporting issues to the Global Hub team, and helping to resolve DA settlements with the Key Account Manager.

Responsabilités

• Coordinate allHub Agreement related jobs.
• Ensure that all appointments are handled without delay and assigned to the appointed agent.
• Monitor the execution of the port call and work closely with appointed agent and customer’s contracted vendors to meet customer expectations.
• Follow up relevant local port agents for operational and DA requirements.
• Provide ships agency support and advice to customers, Hub team and Sales.
• Assist and support the WPS network on administrative, technical and commercial issues.
• Use customer specific information related to Ships Agency to promote products and services and engage in solving customer challenges.
• Assist with conceptualising and pricing of Hub Agreements with Sales.
• Register and maintain agency agreement information in IT systems.
• Report and take corrective action with Key Account Manager or Sales Executive to ensure sales budgets and contractual obligations are fulfilled.
• Ensure adherence to regulatory issues pertaining to Ships Agency.
• Gather feedback on technical, service quality and commercial issues raised by customers to various managers.
• Gather information to help investigations and resolution in Final DA Settlement disputes.
• Follow up complaints/non-compliances through improvement/complaint system.

Description du poste

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Main responsibilities

• To coordinate allHub Agreement related jobs.
• To ensure that all appointments are handled without delay and assigned to appointed agent.
• To monitor the execution of the port call and work closely with appointed agent and customer’s contracted vendors to ensure that we meet the customers’ expectations.
• To actively follow up the relevant local port agents for operational and DA requirements.
• Provide ships agency support and advice to customers,Hub teamand Sales.
• To assist and support the WPS network on administrative, technical and commercial issues.
• To use customer specific information related to Ships Agency in order to pro‑actively promote our products and services to customers and engage actively in finding solutions to customer’s challenges.
• Assist with conceptualising and pricing of Hub Agreements together with Sales.
• To register and maintain agency agreement information into the IT systems available.
• To report and take corrective action together withKeyAccount Manager or SalesExecutiveto ensure sales budgets are achieved and contractual obligations are fulfilled.
• To ensure adherence related to regulatory issues pertaining to Ships Agency.
• To provide regular feedback on technical, service quality and commercial issues raised by customers to the Hub Agency Manager,Global Hub Operations Manager, Global Hub Directorand Sales.
• To gather information required to help investigation and resolution in Final DA Settlement disputes.
• To follow up complaints/non‑compliances through improvement/complaint system in place.

Accountabilities

• Response to customer as per agreed targets, especially related to port call follow up and sendingDisbursementto customers within agreed timelines.
• Hubagreement profitability Vendor Management (Appointment and Settlement of Invoice) Target KPI for local agent Disbursement Account Work process efficiency
• Responsible for up keeping good QHSSE (Quality, Health, Safety, Security & Environmental) practices as laid down by the company during your employment at all time #WPS

#WPS Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing essential products and services to the merchant fleet, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to develop new opportunities and collaborations in renewables, zero‑emission shipping, and marine digitalisation. Supporting a diverse and inclusive workplace, with thousands of colleagues across more than 60 countries, we take innovation, sustainability and unparalleled customer experiences one step further.