Ocean Customer Experience Specialist - WSA

A.P. Moller - Maersk; Pasig; On-site; PHP 279,000 - 446,400; Full time

Job summary

A.P. Moller - Maersk in Pasig seeks a qualified candidate to manage logistics tasks for Peru, Bolivia, Ecuador, and Chile. The role demands fluency in English, attention to detail, and the ability to multitask within a dynamic environment.

Employees will engage in invoicing, payment collection, and ensure quality service through effective communication. The ideal applicant should have a Bachelor's Degree and 1-2 years of related experience in Logistics or Customer Service.

Qualifications

• 1-2 years experience in Logistics/Shipping or Customer Service support.
• Strong ability to handle invoicing and payment collection.
• Flexibility to work permanent night shift.

Responsibilities

• Handle tasks for Peru, Bolivia, Ecuador, and Chile.
• Responsible for daily issue resolutions via email and chat.
• Prepare export/import documentation accurately and timely.

Skills

Detail-oriented

Fluency in English (verbal and written)

Multitasking

Technical skills (SAP, MS Office)

Education

Bachelor’s Degree

Tools

SAP

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Key Responsibilities

• Will be responsible for handling Peru, Bolivia, Ecuador and Chile tasks.
• Ability to communicate English, both verbally and in writing with stakeholders.
• Must be detail-oriented and capable of multitasking, as responsibilities include invoicing and payment collection.
• Has responsibility for handling daily issue resolutions via email and chat tasks in line with the Client/Process IOP's and ensures quality of service is maintained at all times.
• Handles concerns thru ticketing system similar to case management.
• Managing and creating of receipts and invoice, release of cargo, payment validation.
• Has accountability for preparation of export/import documentation and submission of the same timely and accurately to stakeholders including OBL (Original Bill of Lading).
• May perform root cause analyses in the event of escalations.
• May train new hires on the process(es).
• Commitment to accuracy, timeliness and compliance with established procedures.
• Strong accountability and attention to detail.
• Demonstrated efficiency, flexibility and productivity in work practices.
• Willingness to take on additional tasks as assigned.

Who are we looking for

• Bachelor’s Degree any course.
• Fluent English Language in verbal and written.
• With 1-2 years Experience in Logistics/Shipping /Customer Service Support in a BPO set up / or other industry.
• Prior experience with Maersk systems is also an advantage.
• Knowledge of SAP and strong technical skills are considered a plus.
• Flexibility to work on permanent night shift schedule.
• MS Office Proficient
• Amenable to work in Pasig City.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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