Global Hub Agent — Ship Agency & Operations Lead

Wilhelmsen Port Services; Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

Wilhelmsen Port Services in Metro Manila, Philippines, is seeking a professional to coordinate Hub Agreement related work and ensure timely appointments with appointed agents. You will monitor port call execution, liaise with agents and vendors, and deliver proactive ships agency support to customers and Sales teams.

The role requires proactive follow-up with local port agents, maintenance of agency data in IT systems, and collaboration with Key Account and Sales executives to meet contractual

Responsibilities

• Coordinate all Hub Agreement related jobs.
• Ensure all appointments are handled without delay and assigned to appointed agent.
• Monitor execution of the port call and work with appointed agent and customer’s vendors to meet expectations.
• Follow up relevant local port agents for operational and DA requirements.
• Provide ships agency support and advice to customers, Hub team and Sales.
• Assist and support the WPS network on administrative, technical and commercial issues.
• Use customer information related to Ships Agency to promote products/services and find solutions to challenges.
• Assist with conceptualising and pricing of Hub Agreements with Sales.
• Register and maintain agency agreement information in IT systems.

Job description

Wilhelmsen Port Services in Metro Manila, Philippines, is seeking a professional to coordinate Hub Agreement related work and ensure timely appointments with appointed agents. You will monitor port call execution, liaise with agents and vendors, and deliver proactive ships agency support to customers and Sales teams.

The role requires proactive follow-up with local port agents, maintenance of agency data in IT systems, and collaboration with Key Account and Sales executives to meet contractual