Hub Agent

Wilhelmsen Port Services; Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

Wilhelmsen Port Services in Metro Manila, Philippines, is seeking a professional to coordinate Hub Agreement related work and ensure timely appointments with appointed agents. You will monitor port call execution, liaise with agents and vendors, and deliver proactive ships agency support to customers and Sales teams.

The role requires proactive follow-up with local port agents, maintenance of agency data in IT systems, and collaboration with Key Account and Sales executives to meet contractual

Responsibilities

• Coordinate all Hub Agreement related jobs.
• Ensure all appointments are handled without delay and assigned to appointed agent.
• Monitor execution of the port call and work with appointed agent and customer’s vendors to meet expectations.
• Follow up relevant local port agents for operational and DA requirements.
• Provide ships agency support and advice to customers, Hub team and Sales.
• Assist and support the WPS network on administrative, technical and commercial issues.
• Use customer information related to Ships Agency to promote products/services and find solutions to challenges.
• Assist with conceptualising and pricing of Hub Agreements with Sales.
• Register and maintain agency agreement information in IT systems.

Job description

Job Description:

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Main responsibilities

• To coordinate allHub Agreement related jobs.
• To ensure that all appointments are handled without delay and assigned to appointed agent.
• To monitor the execution of the port call and work closely with appointed agent and customer’s contracted vendors to ensure that we meet the customers’ expectations.
• To actively follow up the relevant local port agents for operational and DA requirements.
• Provide ships agency support and advice to customers,Hub teamand Sales.
• To assist and support the WPS network on administrative, technical and commercial issues.
• To use customer specific information related to Ships Agency in order to pro-actively promote our products and services to customers and engage actively in finding solutions to customer’s challenges.
• Assist with conceptualising and pricing of Hub Agreements together with Sales.
• To register and maintain agency agreement information into the IT systems available.
• To report and take corrective action together withKeyAccount Manager or SalesExecutiveto ensure sales budgets are achieved and contractual obligations are fulfilled.
• To ensure adherence related to regulatory issues pertaining to Ships Agency.
• To provide regular feedback on technical, service quality and commercial issues raised by customers to the Hub Agency Manager,Global Hub Operations Manager, Global Hub Directorand Sales.
• To gather information required to help investigation and resolution in Final DA Settlement disputes.
• To follow up complaints/non-compliances through improvement/complaint system in place.

Accountabilities

This position will be measured against:

• Response to customer as per agreed targets, especially related to port call follow up and sendingDisbursementto customers within agreed timelines.
• Hubagreement profitability
• Vendor Management (Appointment and Settlement of Invoice)
• Target KPI for local agent Disbursement Account
• Work process efficiency
• Responsible for up keeping good QHSSE (Quality, Health, Safety, Security & Environmental) practices as laid down by the company during your employment at all time

#WPS

Requirements: