HRIS Training Analyst

PM Consulting; Philippines; On-site; PHP 450,000 - 750,000; Full time

Job summary

PM Consulting is seeking an experienced Instructional Designer to design, build, and publish interactive e-learning modules using Articulate 360 (Storyline/Rise) and modern media tools, while developing scalable training programs for HR service desk agents, line managers, and general employees.

You will align materials with Workday and ServiceNow, conduct TNAs, translate gaps into measurable learning paths, and partner with HR tech leads to enable seamless change across a global audience.

Qualifications

• 3–5 years of total experience supporting HR technology platforms and training enablement.
• Hard minimum of 2 years dedicated to ServiceNow and Workday.
• Background in a high-volume Shared Services Center (SSC) or BPO environment.
• End-to-end program design, TNA, and instructional development expertise.

Responsibilities

• Design, build, and publish interactive e-learning modules using Articulate 360 (Storyline/Rise).
• Develop scalable training programs for diverse user groups including HR service desk agents, line managers, and general employees.
• Update learning materials to align with Workday release cycles and ServiceNow HRSD updates.

Skills

Articulate 360

Articulate Storyline

Rise

Workday

ServiceNow

TNA

KPI

Video editing tools

Stakeholder management

Tools

Video editing tools

Job description

Key Responsibilities

Instructional Design & Content Creation

• Digital Content Authoring: Design, build, and publish interactive e-learning modules, digital user guides, video walkthroughs, and micro-learning assets from scratch using Articulate 360 (Storyline/Rise) and modern media tools.
• Curriculum Architecture: Develop scalable training programs tailored to diverse user groups, including HR service desk agents, line managers, and general employees.
• Asset Maintenance: Continuously update learning materials to align with periodic Workday release cycles, ServiceNow system enhancements, and evolving HR business processes.

Training Needs Analysis & Program Design

• TNA Execution: Conduct thorough Training Needs Analyses (TNA) across HR functions to identify capability gaps, platform friction points, and proficiency requirements.
• Learning Strategy: Translate operational gaps into structured, measurable learning paths, curriculum maps, and blended enablement frameworks.
• Impact Measurement: Establish assessment frameworks and key performance indicators (KPIs) to track user adoption, platform proficiency, and training program effectiveness.

Stakeholder Engagement & Process Enablement

• Cross-Functional Alignment: Partner closely with HR Technology leads, Process Owners, and Operations Managers to translate technical platform updates into user-friendly learning content.
• Change Management Support: Act as an enablement partner during system updates, module rollouts, and process changes to ensure seamless transition and operational readiness.
• Communication & Facilitation: Articulate complex platform workflows clearly and deliver engaging virtual or classroom facilitation to global stakeholders.

Requirements

Experience & Background

• Professional Tenure: Minimum of 3–5 years of total experience supporting HR technology platforms and training enablement (a hard minimum of 2 years dedicated specifically to ServiceNow and Workday is required).
• Environment: Proven background operating within a high-volume Shared Services Center (SSC) or Business Process Outsourcing (BPO) environment.
• Instructional Mastery: Demonstrated expertise in end-to-end program design, TNA, and instructional development.

Technical & Tool Skills

• HR Platforms: Hands-on functional knowledge of Workday (HCM modules) and ServiceNow (HR Service Delivery / HRSD).
• Authoring Software: Advanced proficiency in Articulate 360 (Articulate Storyline and Rise) for authoring digital learning content.
• Media Creation: Familiarity with video editing tools, screen recording software, and digital asset design suites.

Core Competencies

• Communication: Exceptional, articulate verbal and written English communication skills suitable for engaging global leadership.
• Stakeholder Management: Verified ability to influence cross-functional business partners, manage competing priorities, and navigate matrixed environments.
• Self-Direction: Strong sense of ownership with the ability to build structured learning materials from scratch with minimal supervision.