HRIS Analyst

Our Clients; Makati; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Our Clients seeks an experienced Instructional Designer to create and publish interactive e-learning modules using Articulate 360, aligning content with Workday and ServiceNow updates. You will architect scalable curricula for HR users and ensure training readiness across global stakeholders.

You will analyze training needs, design blended enablement frameworks, and measure impact with KPI-driven assessments, enabling effective adoption of HR tech platforms.

Qualifications

• 3–5 years of total experience supporting HR technology platforms and training enablement.
• Experience in SSC or BPO environment preferred.
• Demonstrated expertise in end-to-end program design, TNA, and instructional development.

Responsibilities

• Design, build, and publish interactive e-learning modules using Articulate 360, Rise and Storyline.
• Develop scalable training programs for HR service desk agents, managers, and staff.
• Update materials to align with Workday releases and ServiceNow enhancements.

Skills

Stakeholder management

Communication

Self-direction

Tools

Workday

ServiceNow

Articulate 360

Job description

Key Responsibilities

Instructional Design & Content Creation

• Digital Content Authoring: Design, build, and publish interactive e-learning modules, digital user guides, video walkthroughs, and micro-learning assets from scratch using Articulate 360 (Storyline/Rise) and modern media tools.
• Curriculum Architecture: Develop scalable training programs tailored to diverse user groups, including HR service desk agents, line managers, and general employees.
• Asset Maintenance: Continuously update learning materials to align with periodic Workday release cycles, ServiceNow system enhancements, and evolving HR business processes.

Training Needs Analysis & Program Design

• TNA Execution: Conduct thorough Training Needs Analyses (TNA) across HR functions to identify capability gaps, platform friction points, and proficiency requirements.
• Learning Strategy: Translate operational gaps into structured, measurable learning paths, curriculum maps, and blended enablement frameworks.
• Impact Measurement: Establish assessment frameworks and key performance indicators (KPIs) to track user adoption, platform proficiency, and training program effectiveness.

Stakeholder Engagement & Process Enablement

• Cross-Functional Alignment: Partner closely with HR Technology leads, Process Owners, and Operations Managers to translate technical platform updates into user-friendly learning content.
• Change Management Support: Act as an enablement partner during system updates, module rollouts, and process changes to ensure seamless transition and operational readiness.
• Communication & Facilitation: Articulate complex platform workflows clearly and deliver engaging virtual or classroom facilitation to global stakeholders.

Requirements

Experience & Background

• Professional Tenure: Minimum of 3–5 years of total experience supporting HR technology platforms and training enablement (a hard minimum of 2 years dedicated specifically to ServiceNow and Workday is required).
• Environment: Proven background operating within a high-volume Shared Services Center (SSC) or Business Process Outsourcing (BPO) environment.
• Instructional Mastery: Demonstrated expertise in end-to-end program design, TNA, and instructional development.

Technical & Tool Skills

• HR Platforms: Hands-on functional knowledge of Workday (HCM modules) and ServiceNow (HR Service Delivery / HRSD).
• Authoring Software: Advanced proficiency in Articulate 360 (Articulate Storyline and Rise) for authoring digital learning content.
• Media Creation: Familiarity with video editing tools, screen recording software, and digital asset design suites.

Core Competencies

• Communication: Exceptional, articulate verbal and written English communication skills suitable for engaging global leadership.
• Stakeholder Management: Verified ability to influence cross-functional business partners, manage competing priorities, and navigate matrixed environments.
• Self-Direction: Strong sense of ownership with the ability to build structured learning materials from scratch with minimal supervision.