HRIS Analyst

Create Synergies Inc.; Philippines; On-site; PHP 446,000 - 893,000; Full time

Job summary

Create Synergies Inc. in the Philippines is seeking an experienced Instructional Designer to design, build, and publish interactive e-learning modules and digital guides using Articulate 360, with a focus on HR technology platforms.

You will develop scalable curricula for diverse user groups, align content with Workday HCM and ServiceNow HRSD releases, and measure program impact through KPIs.

Qualifications

• 3–5 years total experience supporting HR technology platforms and training enablement (2+ years with ServiceNow and Workday).
• End-to-end program design, TNA, and instructional development experience.
• Experience in high-volume SSC/BPO environments.

Responsibilities

• Design, build, and publish interactive e-learning modules and digital guides using Articulate 360 (Storyline/Rise).
• Develop scalable training curricula for HR service desk agents, line managers, and general staff.
• Coordinate updates to learning content with Workday release cycles and ServiceNow HRSD enhancements.
• Partner with HR Technology leads and Operations to translate platform changes into effective learning materials.
• Deliver engaging virtual or classroom facilitation and measure program impact with KPIs.

Job description

• Digital Content Authoring: Design, build, and publish interactive e-learning modules, digital user guides, video walkthroughs, and micro-learning assets from scratch using Articulate 360 (Storyline/Rise) and modern media tools.
• Curriculum Architecture: Develop scalable training programs tailored to diverse user groups, including HR service desk agents, line managers, and general employees.
• Asset Maintenance: Continuously update learning materials to align with periodic Workday release cycles, ServiceNow system enhancements, and evolving HR business processes.

Key Responsibilities

Instructional Design & Content Creation

• Digital Content Authoring: Design, build, and publish interactive e-learning modules, digital user guides, video walkthroughs, and micro-learning assets from scratch using Articulate 360 (Storyline/Rise) and modern media tools.
• Curriculum Architecture: Develop scalable training programs tailored to diverse user groups, including HR service desk agents, line managers, and general employees.
• Asset Maintenance: Continuously update learning materials to align with periodic Workday release cycles, ServiceNow system enhancements, and evolving HR business processes.

Training Needs Analysis & Program Design

• TNA Execution: Conduct thorough Training Needs Analyses (TNA) across HR functions to identify capability gaps, platform friction points, and proficiency requirements.
• Learning Strategy: Translate operational gaps into structured, measurable learning paths, curriculum maps, and blended enablement frameworks.
• Impact Measurement: Establish assessment frameworks and key performance indicators (KPIs) to track user adoption, platform proficiency, and training program effectiveness.

Stakeholder Engagement & Process Enablement

• Cross-Functional Alignment: Partner closely with HR Technology leads, Process Owners, and Operations Managers to translate technical platform updates into user-friendly learning content.
• Change Management Support: Act as an enablement partner during system updates, module rollouts, and process changes to ensure seamless transition and operational readiness.
• Communication & Facilitation: Articulate complex platform workflows clearly and deliver engaging virtual or classroom facilitation to global stakeholders.

Experience & Background

• Professional Tenure: Minimum of 3–5 years of total experience supporting HR technology platforms and training enablement (a hard minimum of 2 years dedicated specifically to ServiceNow and Workday is required).
• Environment: Proven background operating within a high-volume Shared Services Center (SSC) or Business Process Outsourcing (BPO) environment.
• Instructional Mastery: Demonstrated expertise in end-to-end program design, TNA, and instructional development.

Technical & Tool Skills

• HR Platforms: Hands-on functional knowledge of Workday (HCM modules) and ServiceNow (HR Service Delivery / HRSD).
• Authoring Software: Advanced proficiency in Articulate 360 (Articulate Storyline and Rise) for authoring digital learning content.
• Media Creation: Familiarity with video editing tools, screen recording software, and digital asset design suites.

Core Competencies

• Communication: Exceptional, articulate verbal and written English communication skills suitable for engaging global leadership.
• Stakeholder Management: Verified ability to influence cross-functional business partners, manage competing priorities, and navigate matrixed environments.
• Self-Direction: Strong sense of ownership with the ability to build structured learning materials from scratch with minimal supervision.